Unfortunately, many contractors have found that the agencies they once trusted have changed dramatically.
Over the past several years, many of the largest insurance agencies serving the New York construction industry have become what many contractors describe as “factories.” Through acquisitions, mergers, and rapid growth, personal service has often taken a back seat to volume.
If you’ve experienced any of the following, you’re certainly not alone:
- Constant turnover in customer service representatives.
- A different account executive every time you call.
- Account managers responsible for hundreds of contractor accounts.
- Long wait times to receive certificates of insurance.
- Phone calls that go directly to voicemail.
- Emails that take days to receive a response.
- Costly mistakes involving certificates or policy changes.
- Unexpected service or policy fees.
- Feeling like you’re just another account number instead of a valued client.
For a contractor working under strict deadlines, these problems can cost far more than frustration—they can cost jobs.
Construction Insurance Isn’t Something That Can Be Put on Autopilot
The New York construction insurance marketplace is one of the most challenging in the country.
General liability policies continue to evolve. Workers’ compensation classifications require careful attention. Additional insured requirements, waiver of subrogation endorsements, primary and non-contributory wording, OCIP and CCIP projects, umbrella liability, labor law exposures, and contractual insurance requirements all require experience and attention to detail.
Contractors deserve an insurance broker who understands construction—not someone reading from a script or handling hundreds of unrelated accounts.
Bigger Doesn’t Always Mean Better
Large agencies often promote their size as an advantage.
In reality, many contractors discover that larger organizations can create additional layers of bureaucracy. Instead of speaking directly with the person responsible for their account, they may deal with multiple departments, automated systems, or rotating service teams.
The result is often slower service and less accountability.
When an important certificate needs to be issued before a crew can begin work at 7:00 a.m., waiting several hours—or even until the next day—is simply unacceptable.
Personal Service Still Matters
At BGES Group, we believe contractors deserve something different.
We believe you should know the person handling your account.
We believe your phone calls should be returned.
We believe certificates should be processed quickly.
We believe your coverage should be reviewed carefully—not rushed through an assembly line.
Most importantly, we believe you deserve an insurance broker who understands your business and treats your company as if it were their own.
Experience Makes a Difference
Gary Wallach has spent more than four decades helping contractors throughout New York, New Jersey, and Connecticut navigate one of the toughest insurance markets in America.
Construction insurance isn’t a side business—it’s one of our specialties.
We understand:
- General Liability
- Workers’ Compensation
- Commercial Auto
- Umbrella and Excess Liability
- Inland Marine
- Builders Risk
- Property Insurance
- Bonds
- Contractor-specific insurance requirements
- Risk management strategies designed to help protect your business
Whether you’re a small contractor or a growing construction company, we work to find solutions that fit your business—not force your business into a one-size-fits-all program.
The AI Question
Artificial intelligence is changing every industry, including insurance.
Many large agencies are investing heavily in automation to reduce operating costs. While technology certainly has its place, construction insurance often requires judgment, experience, and real conversations.
When you’re dealing with a complex claim, reviewing a contract, negotiating with an insurance carrier, or trying to understand coverage, you don’t want to rely solely on automated systems or chatbots.
You want someone who knows your account and is willing to answer the phone.
Technology should enhance customer service—not replace it.
See What Other Contractors Are Saying
One of the best ways to evaluate an insurance agency is to hear directly from its clients.
Rather than relying solely on marketing promises, we invite you to read our Google reviews.
With 147 Google Reviews, contractors and business owners have shared their experiences working with BGES Group.
Many mention our responsiveness, personal attention, industry knowledge, and commitment to helping clients solve problems quickly.
We believe referrals remain the highest compliment any business can receive. Reading the experiences of other contractors is like getting a recommendation from a trusted friend.
You Deserve Excellence
You work hard every day to build homes, offices, schools, apartment buildings, and commercial properties.
You meet demanding schedules, manage employees, coordinate subcontractors, and assume significant risks.
The insurance premiums you pay each year represent a major investment in protecting everything you’ve built.
Shouldn’t the service you receive reflect that investment?
If you’re tired of feeling like just another policy number, it may be time to experience a different kind of insurance agency.
At BGES Group, we pride ourselves on delivering knowledgeable advice, responsive service, and personal attention to every contractor we serve.
If you’re unhappy with your current insurance agency—or simply want a second opinion on your insurance program—we’d welcome the opportunity to earn your business.
Contact Gary Wallach today:
BGES Group
📞 914-806-5853
Discover why so many contractors throughout the Tri-State area trust BGES Group for their insurance needs. When you deserve exceptional service, experience matters.